YouTube superstars Jake Paul and Tana Mongeau tied the knot on July 28 in the Graffiti Mansion in Las Vegas. The ceremony was live-streamed on an app called Halogen under the hashtag “JanaForever,” with pay-per-view ranging between $50 to $75.
The power couple posted tons of vlogs in the run-up to the wedding, making it as public as possible. Apart from friends and family, 66,000 people all over the world witnessed the influencer event of the year. However, their live-streaming experience proved a major letdown due to constantly freezing visuals and audio issues. Fans reached out to the stars on Twitter to demand a refund from Halogen but are yet to get a response.
“can you please help a lot of Jana stans get refunds from halogen because throughout the whole livestream it was frozen and had no audio,” shared one fan.
THE LIVESTREAM WAS TRASH WE NEED OUR REFUNDS
— Angel Nwamaka (@AngelNwamaka) July 29, 2019
Halogen has not yet confirmed if any refunds will be made, but it released a statement following the angry tweets, claiming to have provided many “high profile creators” service to broadcast their live events. “Onsite technical issues with third party production providers used by creators can cause fans to experience issues while viewing streams,” the statement said in reference to the visual and audio problems.
Fans have also been skeptical about Jana and the authenticity of the couple as most consider it to be nothing but a publicity stunt. The two have known each other since May, got engaged in June, and married at the end of July. Logan Paul, Jake’s brother, seems to be among the skeptics. When BuzzFeedNews asked him if he thought the couple would last, he responded, “No, seem a bit hasty in my opinion.” Logan gave the newly-weds a month and a half at best.